One of the main factors in purchasing furniture and home décor is the delivery. Furniture is large and sometimes fragile. We also know that one option for delivery doesn’t always ‘fit all’ so we have created a selection for you to chose from. This way you can decide how you would like to have your order to arrive at your home. Our team will assist you in the best option for your space, location and items ordered.
Our premium White Glove Service includes delivery to specified rooms, assembly, placement and more. Within Greater Vancouver, we offer this service using our own staff and trucks to ensure a seamless experience every time. In other cases we may be able to arrange these same services with our trusted partners who deliver outside of our service areas.
Available for In-Store + Online Orders
*Some stipulations may apply
24 hour cancellation (Greater Vancouver), 48 Hour Cancellation (remaining British Columbia + Alberta) required of a $100 cancellation fee will apply. Any failures to receive deliveries will be billed to the customer.
Delivery charges apply each way for returned goods if CF Interiors is requested to collect pieces. Standard Delivery policies apply for return pick-ups.
All deliveries include one hour on location for setup (with the exception of beds, as these take longer and are charged at a different rate). Any on-site moves will be billed at $50 per 30 minute increment and company takes no liability for any damages caused from moving another product. Any unforeseen circumstances such as stairwells, door frames, door removals, over balconies or any unexpected issue will be billed at $50 per 30 minute increment. Any removal of furniture is a $250 charge per item for dumping rates and labour costs. Delivery fees can range depending on the item, setup requirements and labour needed.
Pick-ups are available at our North Vancouver and Calgary Warehouses. All pick-ups require an appointment to be made in advance so that we can have your piece(s) prepared and ensure there is somebody there to assist you.
Available for In-Store + Online Orders
*Some stipulations may apply
Due to the limited access to our stores, we typically do not offer store pick-up as an option, with the exception of the odd floor model. These pick ups are treated the same as our warehouse or third party pick-ups. they must be scheduled in advance, and the party who is picking up is required to bring enough help to move the items, as store staff are not obligated to do so.
Available for In-Store + Online Orders
In the case where you would like to arrange (or have us arrange) a pick-up with a third party courier, our regular policies apply. Pick-ups are available by appointment only, and inspection of product at the point of pick-up is the responsibility of the third party courier. CF Interiors is not responsible for damage or loss of product after pick-up.
Available for In-Store + Online Orders
*Some stipulations may apply
If you are not able to make it to one of our pick up locations, we may be able to arrange shipping to a third party warehouse closer to you.
Available for In-Store + Online Orders
*Some stipulations may apply
Customers have the option of picking up their order at one of our retail or warehouse locations. Pick-ups will only be scheduled during regular store/warehouse hours.
Store pick-ups require the customer to make sure the item safely fits in their vehicle, to bring blankets, tie downs and other materials for transport. Customer must bring help to load their item(s), and inspect item(s) for any issues prior to loading. CF Interiors is not responsible for any damages to customer item(s) upon customer loading.
We are happy to ship to wherever you are in Canada (if possible). Our Canada Standard Shipping is based on the most economical shipping option; therefore, shipping times may vary. Shortly after you have placed your order we will be able to provide you with a general ETA: based on availability of product, production time for custom items (if applicable) and average shipping times. We will promptly notify you of any changes to your shipping times, should they occur. We have flat rate shipping for the majority of Canadian locations; however, additional surcharges may be required for shipping to remote or less accessible locations, see Canada Remote Shipping.
Available for In-Store + Online Orders
*Some stipulations may apply
Available for In-Store + Online Orders
*Some stipulations may apply
Available for In-Store + Online Orders
*Some stipulations may apply
Our policy lasts 15 days upon receipt of goods. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All returns require a Return Authorization Number (RAN), which will be issued by our customers service team.
Several types of goods are exempt from being returned. Due to the nature of these products and health regulations they are not eligible to be returned and are final sale. These include: all mattresses, sleeping pillows, duvets and bedding.
Return Shipping
1050 Roosevelt Cres,
North Vancouver,BC
V7P 1M3
You will be responsible for the shipping costs when returning item(s). Shipping costs are non-refundable. If you receive a refund and we have arranged shipping, the cost of return shipping will be deducted from your refund.Depending on where you are shipping from, the time it take for your exchanged product to reach you, may vary.If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
CF Interiors offers two return options for freight:
Late or missing refunds (if applicable):If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@cfinteriors.ca
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